#leadgen #casestudy

The Road Trip

Taking a New Zealand tour operator from one guide to 15 with digital marketing lead generation strategies.

Background

The Road Trip was founded by a young New Zealand tour guide who saw a gap in the market for highly customised tours of New Zealand with a private guide and driver. He started out doing all of the planning, booking and guiding himself with most new customers coming from travel agency contacts or his listing on Tourism New Zealand’s website.

Challenge

When The Road Trip first approached AYU Digital they had an existing website and had just set up a Google Ads campaign. Their existing website wasn’t getting much traffic outside of a few referrals and the Google Ads campaign wasn’t delivering any enquiries. There was no goal tracking or proper measurement in place.

Solution

After installing goal tracking for website enquiries we set up and launched several Google Search campaigns targeting the top 10 countries for high value travel to New Zealand with keywords related to New Zealand tours. We started with a broad list of keywords and quickly refined based on search terms reports and data that was fed back through campaign reporting. Campaigns were optimised based on conversion data gathered and we soon saw a steady stream of quality enquiries and tours booked.

Outcome

In 12 months The Road Trip saw users increase 127%, enquiries increase 101%, bookings increase 114% and cost per enquiry decrease 17%.

"We first got in touch with AYU digital in 2013 in our 2nd year of business. Since then we’ve gone from just one guide on the road to over 15 during peak season. Monthly lead volume has grown consistently and we’ve seen lead quality and conversion rate improve over time through analysis and optimisation. AYU Digital have been integral to our business growth and we highly recommend them to any business, whether starting out or well established. "

Chris Cameron, The Road Trip Founder

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